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Modern Challenges of Business Process Management in IT
Rak I. V.

Rak, Illia V. (2024) “Modern Challenges of Business Process Management in IT.” Business Inform 12:333–338.
https://doi.org/10.32983/2222-4459-2024-12-333-338

Section: Management and Marketing

UDC 004:658:338.2:005.332

Abstract:
In today’s challenges, efficient business process management is critical to maintaining the competitiveness and stable functioning of IT companies in Ukraine. The relevance of this study is due to the need to identify innovative approaches that help strengthen the resilience of the IT sector in wartime. The paper analyzes how modern management methods help to optimize the activities of companies in unstable conditions, what are the main challenges facing the IT industry, and how government support programs affect its development. The article is aimed at studying the challenges of business process management in IT companies and developing an algorithm for managing business processes in IT companies in times of crisis, which allows to increase their efficiency, adaptability and resilience. The article reviewes the scientific works of Ukrainian and foreign scientists, examines the theoretical base, especially the definition of key concepts: «business process» and «business process management». As a result, the problems of managing business processes in the field of IT in the context of the crisis, in particular in the context of the war in Ukraine, are identified as follows: outflow of personnel, funding restrictions, threat of cyberattacks, market uncertainty, and business relocation. Based on the analysis of scientific literature and interviews with managers of leading Ukrainian IT companies, a general algorithm for managing business processes is formed. The proposed approach will allow IT companies to maintain resilience, increase efficiency and adaptability in an unstable environment. Its implementation will help increase the competitiveness of the Ukrainian IT sector in the domestic and international markets. The study also indicates the role of State support, in particular the mode of «Diia.City», grant programs and digital education, which create favorable conditions for the further development of the IT industry. It is proved that the Ukrainian IT sector demonstrates confident development and sustainability and occupies a leading position in global markets, despite the existing challenges.

Keywords: business process management, IT companies, crisis, innovation, IT market, sustainability.

Fig.: 1. Tabl.: 2. Bibl.: 22.

Rak Illia V. – Postgraduate Student, Department of Management and Administration, Educational and Research Institute «Karazin Business School» of V. N. Karazin Kharkiv National University (1 Myronosytska Str., Kharkiv, 61002, Ukraine)
Email: [email protected]

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