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The Organizational Mechanism for Managing the Quality of Services Provided by Railway Transport Enterprises
Novikova M. M., Shved A. B., Bratash M. A.

Novikova, Maryna M., Shved, Alina B., and Bratash, Myroslava A. (2023) “The Organizational Mechanism for Managing the Quality of Services Provided by Railway Transport Enterprises.” Business Inform 12:384–390.
https://doi.org/10.32983/2222-4459-2023-12-384-390

Section: Management and Marketing

UDC 339.56

Abstract:
The article forms an organizational mechanism for managing the quality of services provided by railway transport enterprises. It is noted that today the active development of globalization processes requires a change in the quality management systems that exist at domestic railway transport enterprises. One of the progressive directions of such changes is the formation of effective mechanisms for managing the quality of services provided by railway transport enterprises that meet modern requirements for quality management. It is observed that the organizational mechanism for managing the quality of services provided by railway transport enterprises consists of a number of sequential procedures that exert a comprehensive managerial impact on all management objects involved in the economic activities of the railway industry, and ensure the optimization and efficient use of economic resources. It is noted that for the implementation of the proposed mechanism, it is necessary to use an integrated approach. This approach affects the use of resources through the improvement of the technology of service provision, the development and mastering of innovations, the intensification and increase of production efficiency. It is concluded that one of the important conditions for the formation of an organizational mechanism for managing the quality of services provided by railway transport enterprises is the use of modern management technologies in combination with the introduction of appropriate State policy both at the macroeconomic level and at the level of economic entities. The application of the organizational mechanism for managing the quality of services provided by railway transport enterprises should be combined with the development of a program for the development of the transport industry. This program should include the implementation of priority areas of activity, the provision of scientific, technical and personnel measures, as well as the State support for railway transport enterprises within the frameworks of individual investment projects.

Keywords: organizational mechanism, management, quality of services, railway transport enterprises.

Fig.: 2. Bibl.: 11.

Novikova Maryna M. – Doctor of Sciences (Economics), Professor, Head of the Department, Department of Management and Public Administration, O. M. Beketov National University of Urban Economy in Kharkiv (17 Marshala Bazhanova Str., Kharkіv, 61002, Ukraine)
Email: [email protected]
Shved Alina B. – Candidate of Sciences (Economics), Senior Lecturer, Department of Management and Public Administration, O. M. Beketov National University of Urban Economy in Kharkiv (17 Marshala Bazhanova Str., Kharkіv, 61002, Ukraine)
Email: [email protected]
Bratash Myroslava A. – Senior Lecturer, Department of Management and Public Administration, O. M. Beketov National University of Urban Economy in Kharkiv (17 Marshala Bazhanova Str., Kharkіv, 61002, Ukraine)
Email: [email protected]

List of references in article

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