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Liburkina L. M.

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Practical Aspects of Hotel and Restaurant Business Development in Ukraine Based on the Use of the jSolutions Restaurant Module
Vilkhivska O. V., Vilkhivskyi V. V.

Vilkhivska, Olga V., and Vilkhivskyi, Vladyslav V. (2024) “Practical Aspects of Hotel and Restaurant Business Development in Ukraine Based on the Use of the jSolutions Restaurant Module.” Business Inform 7:316–327.
https://doi.org/10.32983/2222-4459-2024-7-316-327

Section: Economics of Trade and Services

Article is written in English
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UDC 641.5:004.4

Abstract:
The article conducts a practical study of the aspects of the development of the hotel and restaurant business in Ukraine and reviews the jSolutions module «Restaurant». Its functionality, main characteristics and advantages in comparison with other software solutions for the restaurant business (RB) are described. The main aspects of the dynamics of development of the RB are allocated, which includes: introduction of POS-systems; online ordering and delivery; use of CRM systems; analytics and Big Data; social media and digital marketing; virtual and augmented reality (VR/AR), kitchen automation and inventory, cybersecurity. A list of functions provided by the jSolutions module «Restaurant» is provided. It is noted that the module consists of two parts: BACK OFFICE and FRONT OFFICE. BACK OFFICE allows users to create calculation cards, create menus, set up outlets for implementation in FRONT OFFICE, works with invoices and orders. It is also possible to set up a discount or bonus system for visitors to the establishment. Users of FRONT OFFICE are bartenders, cashiers or administrators who work in TouchScreen mode, taking orders from visitors, creating invoices and settling customers. The module includes 4 TouchScreen modes, each of which is designed for different aspects of work, namely: automation of the cook’s workplace (the cook can mark the preparation of each dish to order, which helps to optimize the process of work in the kitchen and ensures timely processing of orders); TouchScreen self-service (the interface allows users to independently create orders from the menu without the help of a waiter, cashier or administrator); Cashier’s TouchScreen (the interface allows the bartender, cashier or administrator to create a customer account and make payments on this account); Waiter’s TouchScreen (the interface is used to record food orders and their delivery). Such additional unique functions of the jSolutions «Restaurant» module as «Cash Collection», «Cancellation of Bills», «Table Reservation», «WEB-Interface for Ordering Meals» (the functionality is intended for registration in the database of food orders in places where the desktop version of jCatering is not installed), «Mobile version of the waiter’s workplace», etc. Attention is focused on the fact that IT significantly affects the increase in restaurant revenues due to the optimization of operations, improvement of the quality of service, effective marketing and expansion of sales channels. Investing in modern IT solutions will help restaurants stay competitive, improve operational efficiency, and ensure sustainable revenue growth.

Keywords: information technology (IS), restaurant business (RB), jSolutions module «Restaurant», module, system.

Fig.: 15. Bibl.: 8.

Vilkhivska Olga V. – Candidate of Sciences (Economics), Associate Professor, Department of Informatics and Computer Engineering, Simon Kuznets Kharkiv National University of Economics (9a Nauky Ave., Kharkiv, 61166, Ukraine)
Email: [email protected]
Vilkhivskyi Vladyslav V. – Student, Faculty of the Prosecutor's Office, Yaroslav Mudryi National Law University (77 Hryhoriia Skovorody Str., Kharkіv, 61024, Ukraine)
Email: [email protected]

List of references in article

Vlashchenko, N. M. Innovatsiini tekhnolohii u restorannomu, hotelnomu hospodarstvi ta turyzmi [Innovative Technologies in Restaurants, Hotels and Tourism]. Kharkiv: KhNUMH im. O. M. Beketova, 2018.
Dzhyndzhoian, V. V., Teslenko, T. V., and Horb, K. M. Innovatsiini tekhnolohii v turyzmi ta hostynnosti [Innovative Technologies in Tourism and Hospitality]. Kyiv: Karavela, 2022.
Davydova, O. Yu. Innovatsiine upravlinnia rozvytkom pidpryiemstv hotelno-restorannoho hospodarstva: metodolohiia, teoriia i praktyka [Innovative Management of the Development of Hotel and Restaurant Enterprises: Methodology, Theory and Practice]. Kharkiv: Vyd-vo Ivanchenka I. S., 2018.
Kasavana, M. Managing Technology in the Hospitality Industry. Lansing, Michigan: American Hotel & Lodging Association, Education Institute, 2016.
“D. Reynolds Company LLC“. https://business.fortworthchamber.com/list/member/d-reynolds-company-llc-3520
“Prohrama dlia Restoranu jSolutions. Videoohliad bazovykh funktsii“ [Program for Restaurant jSolutions. Video Overview of Basic Functions]. https://youtu.be/1qwOwR0mtHQ
“jSolutions avtomatyzatsiia biznesu“ [jSolutions Business Automation]. https://www.youtube.com/channel/UCxqBmNmbxXFNgbzrklZ-L9g
“Sistema upravleniya restoranom“ [Restaurant Management System]. https://jsolutions.ua/sistema-upravleniya-restoranom/

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