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The Conception of Designing Reverse Flows in Supply Chains
Ilchenko N. B., Kochubei D. V.

Ilchenko, Nataliia B., and Kochubei, Dmytro V. (2021) “The Conception of Designing Reverse Flows in Supply Chains.” Business Inform 9:144–151.
https://doi.org/10.32983/2222-4459-2021-9-144-151

Section: Economics of Trade and Services

UDC 658.7

Abstract:
The article examines the essence, structure and formation of management of the reverse flows processes in supply chains; the main directions and content of return flows in logistic systems and supply chains are determined; the concept and content of reverse logistics and logistics of return flows are defined. The essence of the process of reverse flows management in accordance with the reference model of business processes in the SCOR supply chains is researched. The application of a logistic approach to management of reverse flows has determined a separate sphere of logistics – reverse logistics. Enterprises in the supply chain should offer consumers an effective return management service, which allows minimizing the potential deterioration of relations with consumers to manage the process of returning to the supplier in case of expired goods or excess inventories. To carry out this process, it is necessary to properly study communication channels and business processes in order to create an effective feedback system in after-sales service to minimize the cost of return. A significant number of enterprises consider reverse logistics processes a negative phenomenon and do not focus on managing them, although enterprises that implement an effective reverse logistics process can get a number of significant advantages. They include: reducing costs, increasing the speed of customer service, maintaining the customer loyalty. The developed model of business processes allows to structure the tasks of reverse flows management and get an effective tool for the implementation of the SCOR-model of supply chains management.

Keywords: supply chains management, reverse material flows, reverse logistics, scor business process reference model.

Fig.: 3. Bibl.: 10.

Ilchenko Nataliia B. – Doctor of Sciences (Economics), Professor, Head of the Department, Department of Trade Business and Logistics, Kyiv National University of Trade and Economics (19 Kіoto Str., Kyiv, 02156, Ukraine)
Email: [email protected]
Kochubei Dmytro V. – Candidate of Sciences (Economics), Associate Professor, Department of Enterprise Trade and Logistics, Kyiv National University of Trade and Economics (19 Kіoto Str., Kyiv, 02156, Ukraine)
Email: [email protected]

List of references in article

Supply Chain Management. Directory. 2008.
Hryhorak, M. Yu., and Savchenko, L. V. “Kontseptualni osnovy rozvytku reversyvnoi lohistyky v tsyrkuliarnii ekonomitsi“ [The Conceptual Basis of Reverse Logistics Development in the Circular Economy]. Pryazovskyi ekonomichnyi visnyk. 2018. http://pev.kpu.zp.ua/journals/2018/5_10_uk/15.pdf
Hryhorak, M. Yu., and Chychkan-Khlipovka, Yu. M. “Teoretychni zasady reversyvnoi lohistyky“ [Theoretical Principles of Reverse Logistics]. Visnyk Natsionalnoho universytetu «Lvivska politekhnika». 2007. http://ena.lp.edu.ua/bitstream/ntb/34196/1/7_36-42.pdf
Rogers, D. S., and Tibben-Lembke, R. S. Going Backwards: Reverse Logistics Trends and Practices. Pittsburgh: Reverse Logistics Executive Council, 1999.
Dowlatshahi, Sh. “Developing a Theory of Reverse Logistics“. Informs Journal of Applied Analytics, vol. 30, no. 3 (2000): 143-155. DOI: https://doi.org/10.1287/inte.30.3.143.11670
Hillegersberg, J. et al. “Supporting Return Flows in the Supply Chain“. Communications on the ACM, vol. 44, no. 6 (2001): 74-79. DOI: https://doi.org/10.1145/376134.376172
Stock, J. R. Reverse Logistics. Oak Brook, IL: Council of Logistics Management, 1992.
Lambert, S., Riopel, D., and Abdul-Kader, W. “A Reverse Logistics Decisions Conceptual Framework“. Computers & Industrial Engineering, vol. 61, no. 3 (2011): 561-581. DOI: https://doi.org/10.1016/j.cie.2011.04.012
“APICS Supply Chain Operations Reference Model SCOR. Version 12.0“. http://www.apics.org/docs/default-source/scor-training/scor-v12-0-framework-introduction.pdf?sfvrsn=2
“IDEF0 - Function Modeling Method - IDEF“. https://www.idef.com/idefo-function_modeling_method/

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