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Emotional Intelligence in the Management System
Chernobay L. I., Shyron Y. O.

Chernobay, Liana I., and Shyron, Yuliia O. (2019) “Emotional Intelligence in the Management System.” Business Inform 5:227–232.
https://doi.org/10.32983/2222-4459-2019-5-227-232

Section: Management and Marketing

UDC 658; 316.6

Abstract:
The aim of the publication is to determine the essence of emotional intelligence, its place in the process of managerial decision-making at different levels of management, and relationship with the processes of labor activity. The article examines the essence of the concept of emotional intelligence, analyzes approaches of different authors, and proposes its original definition. Taking into account physical processes of brain activity, the algorithm for making management decisions and the role of emotional intelligence in it are clarified. The composition of emotional intelligence is determined, and the essence of the concepts of its main components – emotions and intelligence is revealed. Positive and negative effects of emotions on processes of labor activity are investigated. A matrix of interrelations between subjects of emotional intelligence and processes of labor activity is formed. The essence of the four main areas of emotional intelligence: self-understanding, self-control, empathy and management is determined and described. Examples of the impact of emotional intelligence on activities of companies are given.

Keywords: emotional intelligence, management, decision-making algorithm, composition of emotional intelligence, intelligence, emotions, management.

Fig.: 4. Bibl.: 20.

Chernobay Liana I. – Candidate of Sciences (Economics), Professor, Professor, Department of Management and International Business, Scientific-Educational Institute of Economics and Management of the Lviv Polytechnic National University (5 Mytropolyta Andreia Str., Lviv, 79013, Ukraine)
Email: [email protected]
Shyron Yuliia O. – Postgraduate Student, Department of Management and International Entrepreneurship, Scientific-Educational Institute of Economics and Management of the Lviv Polytechnic National University (5 Mytropolyta Andreia Str., Lviv, 79013, Ukraine)
Email: [email protected]

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