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Emotional Intelligence in the Staff Management: Development and Approaches to Understanding
Shchetinina L. V., Rudakova S. H., Zaets A. I.

Shchetinina, Liudmyla V., Rudakova, Svitlana H., and Zaets, Anna I. (2019) “Emotional Intelligence in the Staff Management: Development and Approaches to Understanding.” Business Inform 3:385–393.
https://doi.org/10.32983/2222-4459-2019-3-385-393

Section: Management and Marketing

UDC 005.95:[159.942.2:005.336.2]

Abstract:
The article is aimed at clarifying the essence and meaning of emotional intelligence, developing recommendations as to its development for managers in an organization. The traditional approaches to the essence and structure of emotional intellect are analyzed. To define the value of emotional intelligence in the management, the authors carried out a sociological study. It is determined that most respondents highly appreciate the importance of emotional intelligence. Also, almost 90% of respondents are familiar with the concept of «emotional intelligence». The authors have developed a model of management of emotional intelligence in the sphere of staff management, which includes the following: self-analysis, self-control, emotional identification, emotional atmosphere. The necessity of usage by staff managers of certain styles of the leadership behavior (idealistic, educational, friendly, democratic), which correspond to the high EQ, is substantiated. The consequences of underdevelopment of emotional intellect, i.e.: worsening of psychological and physical health, impossibility of self-realization, complexity of making weighted decisions, problems in communication with people are indicated. The importance of measures to develop emotional intelligence, including psychological training and cases, psychological counseling, conflict prevention, etc., is specified.

Keywords: emotional intellect, emotions, development, manager, staff management, staff.

Fig.: 10. Tabl.: 2. Bibl.: 8.

Shchetinina Liudmyla V. – Candidate of Sciences (Economics), Associate Professor, Associate Professor, Department of Socio-Economics and Personnel Management, Kyiv National Economic University named after Vadym Hetman (54/1 Beresteiskyi Ave., Kyiv, 03057, Ukraine)
Email: [email protected]
Rudakova Svitlana H. – Candidate of Sciences (Engineering), Associate Professor, Associate Professor, Department of Socio-Economics and Personnel Management, Kyiv National Economic University named after Vadym Hetman (54/1 Beresteiskyi Ave., Kyiv, 03057, Ukraine)
Email: [email protected]
Zaets Anna I. – Student, Kyiv National Economic University named after Vadym Hetman (54/1 Beresteiskyi Ave., Kyiv, 03057, Ukraine)
Email: [email protected]

List of references in article

Goulman, D. Emotsionalnoye liderstvo: Iskusstvo upravleniya lyudmi na osnove emotsionalnogo intellekta [Emotional Leadership: The Art of Managing People Based on Emotional Intelligence]. Moscow: Alpina Biznes Buks, 2005.
Druker, P. Effektivnyy upravlyayushchiy [Effective manager]. Moscow: Book Chamber International, 1994.
Knysh, A. Ye. Emotsiinyi intelekt lidera u sferi biznesu [Emotional intelligence is a leader in the field of business]. Kyiv: Priorytety, 2016.
Conger, J. A., and Kanungo, R. N. Charismatic Leadership in Organizations. Thousand Oaks, CA: Sage, 1998.
Dubovyk, S. H., and Drabchuk, T. I. “Rozvytok emotsiinoho intelektu suchasnykh menedzheriv yak osnova yikh uspishnoi diialnosti“ [Development of emotional intelligence of modern managers as the basis of their successful activity]. Visnyk Sumskoho natsionalnoho ahrarnoho universytetu. Seriia «Ekonomika i menedzhment», no. 5 (2014): 8-14.
Goulmen, D. Emotsionalnyy intellekt [Emotional intelligence]. Moscow: AST, 2009.
Rekun, H. P., and Medenets, V. V. “Emotsiine liderstvo v systemi upravlinnia personalom“ [Emotional leadership in the personnel management system]. Ekonomika i suspilstvo. 2017. http://www.economyandsociety.in.ua/journal/13_ukr/117.pdf
Hrizhenko, L. V. “Liderstvo yak sotsialnyi fenomen“ [Leadership as a social phenomenon]. Filosofiia, no. 5 (2014): 48-52.

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